{"id":29411,"date":"2021-05-05T23:19:19","date_gmt":"2021-05-05T21:19:19","guid":{"rendered":"http:\/\/velodyne-acoustics-wpml.local\/wp\/?page_id=29411"},"modified":"2025-03-05T15:42:42","modified_gmt":"2025-03-05T14:42:42","slug":"repair-and-spare-parts","status":"publish","type":"page","link":"https:\/\/velodyneacoustics.com\/en\/repair-and-spare-parts\/","title":{"rendered":"Repair and spare parts"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;full_width_section&#8221;][vc_column width=&#8221;1\/1&#8243;]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"reparaturservice\" data-id=\"51\" id=\"SR7_51_1\" class=\"rs-ov-hidden\" data-version=\"6.7.52\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_51_1-15\" data-key=\"15\">\n\t\t\t\t\t\t\t<sr7-bg id=\"SR7_51_1-15-4\" class=\"sr7-layer\"><noscript><img decoding=\"async\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/04\/slider-background-reparaturservice.jpg\" alt=\"\" title=\"slider-background-reparaturservice\"><\/noscript><\/sr7-bg>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_51_1-15-2\" class=\"sr7-layer\">Repair and<br \/>\nspare parts<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_51_1-15-3\" class=\"sr7-layer\">Velodyne Acoustics<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_51_1-116\" data-key=\"116\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/04\/slider-background-reparaturservice.jpg\" data-libid=\"931\" data-lib=\"medialibrary\" title=\"slider-background-reparaturservice\" width=\"0\" height=\"0\" data-dbsrc=\"Ly92ZWxvZHluZWFjb3VzdGljcy5jb20vd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDQvc2xpZGVyLWJhY2tncm91bmQtcmVwYXJhdHVyc2VydmljZS5qcGc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_51_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_51_1\",el:[750,750,700,600,650],type:'standard',shdw:'0',gh:[750,750,600,500,400],gw:[1240,1240,1024,778,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},googleFont:\"ignore\"});   SR7.PMH[\"SR7_51_1\"].state=true;} else if(SR7.PMH[\"SR7_51_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_51_1\"].fn,19);}};SR7.PMH[\"SR7_51_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row bg_color=&#8221;#222222&#8243; text_color=&#8221;light&#8221; top_padding=&#8221;10&#8243; bottom_padding=&#8221;10&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text]<a href=\"\/en\/products\/\" class=\"sliderbar\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/03\/icon-subwoofer-white.png\" width=\"25\" height=\"25\"> Our Subwoofers<\/a><a class=\"sliderbar\" href=\"\/en\/experience\/\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/03\/icon-dealerships-white.png\" width=\"30\" height=\"30\"> Find Distributors<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row top_padding=&#8221;100&#8243; bottom_padding=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1>Your device is out of order<br \/>\nand needs to be repaired?<\/h1>\n<p>Despite the high quality standards of our manufacturers, this can unfortunately happen. We strive to process your request as quickly as possible. The entire repair process consists of the following steps:[\/vc_column_text][vc_row_inner][vc_column_inner]<div class=\"iconbox  wpb_content_element iconbox-style-2 icon-color-accent color-dark clearfix\"><div class=\"iconbox-icon\"><img src='https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/04\/icon-reparatur-1.png' class='iconimg' alt='Schritt 1' \/><\/div><div class=\"iconbox-content\"><h3>Schritt 1<\/h3><p>Simply request a repair<br \/>\nconveniently via our online form.<\/p><\/div><\/div><div class=\"iconbox  wpb_content_element iconbox-style-2 icon-color-accent color-dark clearfix\"><div class=\"iconbox-icon\"><img src='https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/04\/icon-reparatur-2.png' class='iconimg' alt='Schritt 2' \/><\/div><div class=\"iconbox-content\"><h3>Schritt 2<\/h3><p>Your request will be reviewed internally by us.<br \/>\nAfter the review we will contact you.<\/p><\/div><\/div><div class=\"iconbox  wpb_content_element iconbox-style-2 icon-color-accent color-dark clearfix\"><div class=\"iconbox-icon\"><img src='https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/04\/icon-reparatur-3.png' class='iconimg' alt='Schritt 3' \/><\/div><div class=\"iconbox-content\"><h3>Schritt 3<\/h3><p>Attach the RMA number you received to the package and send it to us in the original packaging.<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_center=&#8221;true&#8221; width=&#8221;1\/2&#8243;]<div class=\"single_image wpb_content_element align-left    \" data-animation=\"none\" data-delay=\"0\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1019\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/03\/galery-velodyne-acoustics-dd-series-04.jpg\" class=\"attachment-full\" alt=\"\" title=\"galery-velodyne-acoustics-dd+-series-04\" srcset=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/03\/galery-velodyne-acoustics-dd-series-04.jpg 1200w, https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/03\/galery-velodyne-acoustics-dd-series-04-300x255.jpg 300w, https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/03\/galery-velodyne-acoustics-dd-series-04-1024x870.jpg 1024w, https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/03\/galery-velodyne-acoustics-dd-series-04-768x652.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/div>[\/vc_column][\/vc_row][vc_row top_padding=&#8221;50&#8243; bottom_padding=&#8221;50&#8243;][vc_column el_class=&#8221;rma-formular&#8221; width=&#8221;1\/1&#8243;]<div class=\"iconbox umwelt iconbox-style-8 icon-color-accent color-dark clearfix\"><h3><\/h3><img src='https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/04\/icon-umwelt.png' class='iconimg' alt='' \/><p>\n<h3>We will simply fix it.<\/h3>\n<p>It&#8217;s not just plastic waste that&#8217;s taking its toll on the earth, but also an enormous amount of electronic waste. That&#8217;s why we are happy to repair your Velodyne Acoustics subwoofer and bring it back to new life and its old joy of playing. After all, a subwoofer has to withstand enormous mechanical and thermal stress over the years. Our stock of spare parts goes back more than 20 years, which means that we are pretty sure to be able to fulfill your repair request. That&#8217;s why we say hanseatically: It&#8217;s not old, it&#8217;s vintage. But it performs like it did on the first day.<\/p><\/div>[\/vc_column][\/vc_row][vc_row top_padding=&#8221;50&#8243; bottom_padding=&#8221;100&#8243;][vc_column el_class=&#8221;rma-formular&#8221; width=&#8221;1\/1&#8243;][vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f29732-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"29732\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/29411#wpcf7-f29732-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"29732\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f29732-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:29732,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;group-reparatur&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;anliegen&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Repair request&quot;}]},{&quot;then_field&quot;:&quot;group-ersatzteil&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;anliegen&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Spare part inquiry&quot;}]},{&quot;then_field&quot;:&quot;group-allgemeine-anfrage&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;anliegen&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;General inquiry&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_install-cf7&quot;:true,&quot;notice_dismissed_rollback-cf7-5.7.2&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.7&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.2&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.5&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0.4&quot;:true}}\" \/>\n<\/fieldset>\n<div class=\"kontaktdaten\">\n\t<h2>Your contact details\n\t<\/h2>\n\t<div class='content-column one_half'><\/p>\n\t<div class=\"margin-cf7\">\n\t\t<p><label>Name and surname*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vor-nachname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"vor-nachname\" \/><\/span> <\/label><br \/>\n<label>E-mail address*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-adresse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-adresse\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div><\/div>\n\t<div class='content-column one_half last_column'><label>Phone number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefonnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefonnummer\" \/><\/span> <\/label><br \/>\n<label>Country*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"land\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"land\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Afghanistan\">Afghanistan<\/option><option value=\"Albania\">Albania<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"Andorra\">Andorra<\/option><option value=\"Angola\">Angola<\/option><option value=\"Antigua &amp; Deps\">Antigua &amp; Deps<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Armenia\">Armenia<\/option><option value=\"Australia\">Australia<\/option><option value=\"Austria\">Austria<\/option><option value=\"Azerbaijan\">Azerbaijan<\/option><option value=\"Bahamas\">Bahamas<\/option><option value=\"Bahrain\">Bahrain<\/option><option value=\"Bangladesh\">Bangladesh<\/option><option value=\"Barbados\">Barbados<\/option><option value=\"Belarus\">Belarus<\/option><option value=\"Belgium\">Belgium<\/option><option value=\"Belize\">Belize<\/option><option value=\"Benin\">Benin<\/option><option value=\"Bhutan\">Bhutan<\/option><option value=\"Bolivia\">Bolivia<\/option><option value=\"Bosnia Herzegovina\">Bosnia Herzegovina<\/option><option value=\"Botswana\">Botswana<\/option><option value=\"Brazil\">Brazil<\/option><option value=\"Brunei\">Brunei<\/option><option value=\"Bulgaria\">Bulgaria<\/option><option value=\"Burkina\">Burkina<\/option><option value=\"Burundi\">Burundi<\/option><option value=\"Cambodia\">Cambodia<\/option><option value=\"Cameroon\">Cameroon<\/option><option value=\"Canada\">Canada<\/option><option value=\"Cape Verde\">Cape Verde<\/option><option value=\"Central African Rep\">Central African Rep<\/option><option value=\"Chad\">Chad<\/option><option value=\"Chile\">Chile<\/option><option value=\"China\">China<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Comoros\">Comoros<\/option><option value=\"Congo\">Congo<\/option><option value=\"Congo {Democratic Rep}\">Congo {Democratic Rep}<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Croatia\">Croatia<\/option><option value=\"Cuba\">Cuba<\/option><option value=\"Cyprus\">Cyprus<\/option><option value=\"Czech Republic\">Czech Republic<\/option><option value=\"Denmark\">Denmark<\/option><option value=\"Djibouti\">Djibouti<\/option><option value=\"Dominica\">Dominica<\/option><option value=\"Dominican Republic\">Dominican Republic<\/option><option value=\"East Timor\">East Timor<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"El Salvador\">El Salvador<\/option><option value=\"Equatorial Guinea\">Equatorial Guinea<\/option><option value=\"Eritrea\">Eritrea<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"Ethiopia\">Ethiopia<\/option><option value=\"Fiji\">Fiji<\/option><option value=\"Finland\">Finland<\/option><option value=\"France\">France<\/option><option value=\"Gabon\">Gabon<\/option><option value=\"Gambia\">Gambia<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Germany\">Germany<\/option><option value=\"Ghana\">Ghana<\/option><option value=\"Greece\">Greece<\/option><option value=\"Grenada\">Grenada<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Guinea\">Guinea<\/option><option value=\"Guinea-Bissau\">Guinea-Bissau<\/option><option value=\"Guyana\">Guyana<\/option><option value=\"Haiti\">Haiti<\/option><option value=\"Honduras\">Honduras<\/option><option value=\"Hungary\">Hungary<\/option><option value=\"Iceland\">Iceland<\/option><option value=\"India\">India<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\"Iran\">Iran<\/option><option value=\"Iraq\">Iraq<\/option><option value=\"Ireland {Republic}\">Ireland {Republic}<\/option><option value=\"Israel\">Israel<\/option><option value=\"Italy\">Italy<\/option><option value=\"Ivory Coast\">Ivory Coast<\/option><option value=\"Jamaica\">Jamaica<\/option><option value=\"Japan\">Japan<\/option><option value=\"Jordan\">Jordan<\/option><option value=\"Kazakhstan\">Kazakhstan<\/option><option value=\"Kenya\">Kenya<\/option><option value=\"Kiribati\">Kiribati<\/option><option value=\"Korea North\">Korea North<\/option><option value=\"Korea South\">Korea South<\/option><option value=\"Kosovo\">Kosovo<\/option><option value=\"Kuwait\">Kuwait<\/option><option value=\"Kyrgyzstan\">Kyrgyzstan<\/option><option value=\"Laos\">Laos<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Lebanon\">Lebanon<\/option><option value=\"Lesotho\">Lesotho<\/option><option value=\"Liberia\">Liberia<\/option><option value=\"Libya\">Libya<\/option><option value=\"Liechtenstein\">Liechtenstein<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Luxembourg\">Luxembourg<\/option><option value=\"Macedonia\">Macedonia<\/option><option value=\"Madagascar\">Madagascar<\/option><option value=\"Malawi\">Malawi<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Maldives\">Maldives<\/option><option value=\"Mali\">Mali<\/option><option value=\"Malta\">Malta<\/option><option value=\"Marshall Islands\">Marshall Islands<\/option><option value=\"Mauritania\">Mauritania<\/option><option value=\"Mauritius\">Mauritius<\/option><option value=\"Mexico\">Mexico<\/option><option value=\"Micronesia\">Micronesia<\/option><option value=\"Moldova\">Moldova<\/option><option value=\"Monaco\">Monaco<\/option><option value=\"Mongolia\">Mongolia<\/option><option value=\"Montenegro\">Montenegro<\/option><option value=\"Morocco\">Morocco<\/option><option value=\"Mozambique\">Mozambique<\/option><option value=\"Myanmar, {Burma}\">Myanmar, {Burma}<\/option><option value=\"Namibia\">Namibia<\/option><option value=\"Nauru\">Nauru<\/option><option value=\"Nepal\">Nepal<\/option><option value=\"Netherlands\">Netherlands<\/option><option value=\"New Zealand\">New Zealand<\/option><option value=\"Nicaragua\">Nicaragua<\/option><option value=\"Niger\">Niger<\/option><option value=\"Nigeria\">Nigeria<\/option><option value=\"Norway\">Norway<\/option><option value=\"Oman\">Oman<\/option><option value=\"Pakistan\">Pakistan<\/option><option value=\"Palau\">Palau<\/option><option value=\"Panama\">Panama<\/option><option value=\"Papua New Guinea\">Papua New Guinea<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Peru\">Peru<\/option><option value=\"Philippines\">Philippines<\/option><option value=\"Poland\">Poland<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Qatar\">Qatar<\/option><option value=\"Romania\">Romania<\/option><option value=\"Russian Federation\">Russian Federation<\/option><option value=\"Rwanda\">Rwanda<\/option><option value=\"St Kitts &amp; Nevis\">St Kitts &amp; Nevis<\/option><option value=\"St Lucia\">St Lucia<\/option><option value=\"Saint Vincent &amp; the Grenadines\">Saint Vincent &amp; the Grenadines<\/option><option value=\"Samoa\">Samoa<\/option><option value=\"San Marino\">San Marino<\/option><option value=\"Sao Tome &amp; Principe\">Sao Tome &amp; Principe<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Senegal\">Senegal<\/option><option value=\"Serbia\">Serbia<\/option><option value=\"Seychelles\">Seychelles<\/option><option value=\"Sierra Leone\">Sierra Leone<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"Slovakia\">Slovakia<\/option><option value=\"Slovenia\">Slovenia<\/option><option value=\"Solomon Islands\">Solomon Islands<\/option><option value=\"Somalia\">Somalia<\/option><option value=\"South Africa\">South Africa<\/option><option value=\"South Sudan\">South Sudan<\/option><option value=\"Spain\">Spain<\/option><option value=\"Sri Lanka\">Sri Lanka<\/option><option value=\"Sudan\">Sudan<\/option><option value=\"Suriname\">Suriname<\/option><option value=\"Swaziland\">Swaziland<\/option><option value=\"Sweden\">Sweden<\/option><option value=\"Switzerland\">Switzerland<\/option><option value=\"Syria\">Syria<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Tajikistan\">Tajikistan<\/option><option value=\"Tanzania\">Tanzania<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"Togo\">Togo<\/option><option value=\"Tonga\">Tonga<\/option><option value=\"Trinidad &amp; Tobago\">Trinidad &amp; Tobago<\/option><option value=\"Tunisia\">Tunisia<\/option><option value=\"Turkey\">Turkey<\/option><option value=\"Turkmenistan\">Turkmenistan<\/option><option value=\"Tuvalu\">Tuvalu<\/option><option value=\"Uganda\">Uganda<\/option><option value=\"Ukraine\">Ukraine<\/option><option value=\"United Arab Emirates\">United Arab Emirates<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"United States\">United States<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Uzbekistan\">Uzbekistan<\/option><option value=\"Vanuatu\">Vanuatu<\/option><option value=\"Vatican City\">Vatican City<\/option><option value=\"Venezuela\">Venezuela<\/option><option value=\"Vietnam\">Vietnam<\/option><option value=\"Yemen\">Yemen<\/option><option value=\"Zambia\">Zambia<\/option><option value=\"Zimbabwe\">Zimbabwe<\/option><\/select><\/span> <\/label><br \/><\/div><div class='clear_column'><\/div>\n<\/div>\n<div class=\"anliegen\">\n\t<h2>Your inquiry\n\t<\/h2>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"anliegen\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"anliegen\" value=\"Repair request\" \/><span class=\"wpcf7-list-item-label\">Repair request<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"anliegen\" value=\"Spare part inquiry\" \/><span class=\"wpcf7-list-item-label\">Spare part inquiry<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"anliegen\" value=\"General inquiry\" \/><span class=\"wpcf7-list-item-label\">General inquiry<\/span><\/label><\/span><\/span><\/span><span id=\"wpcf7-69e021f7aac2b-wrapper\" class=\"wpcf7-form-control-wrap website-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69e021f7aac2b-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-69e021f7aac2b-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"website\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n\t<\/p>\n<\/div>\n<div data-id=\"group-allgemeine-anfrage\" data-orig_data_id=\"group-allgemeine-anfrage\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"allgemeine-anfrage\">\n\t\t<h2>General inquiry\n\t\t<\/h2>\n\t\t<p><label>Your message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nachricht\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"nachricht\"><\/textarea><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"group-reparatur\" data-orig_data_id=\"group-reparatur\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"reparatur\">\n\t\t<h2>Repair request\n\t\t<\/h2>\n\t\t<div class='content-column one_half'><\/p>\n\t\t<div class=\"margin-cf7\">\n\t\t\t<p><label>Product name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"produkt-reparatur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"produkt-reparatur\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div><\/div>\n\t\t<div class='content-column one_half last_column'><label>Serial number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seriennummer-reparatur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"seriennummer-reparatur\" \/><\/span> <\/label><br \/><\/div><div class='clear_column'><\/div>\n\t\t<p><label>Error description<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fehlerbeschreibung\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"fehlerbeschreibung\"><\/textarea><\/span> <\/label><br \/>\n<label class=\"anhang\">Invoice<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"rechnung\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"rechnung\" \/><\/span> <\/label><br \/>\n<label class=\"anhang\">You have the option to additionally submit a photo (max. 5 MB).<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"foto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"foto\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"adresse\">\n\t\t<h2>Your Address\n\t\t<\/h2>\n\t\t<div class='content-column one_half'><\/p>\n\t\t<div class=\"margin-cf7\">\n\t\t\t<p><label>Street address<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"strasse-hausnummer-reparatur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"strasse-hausnummer-reparatur\" \/><\/span> <\/label><br \/>\n<label>Postal code, City<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"plz-ort-reparatur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"plz-ort-reparatur\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div><\/div>\n\t\t<div class='content-column one_half last_column'><label>State or Province<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bundesland-reparatur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"bundesland-reparatur\" \/><\/span> <\/label><br \/>\n<label>Country<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"land-reparatur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"land-reparatur\" \/><\/span> <\/label><br \/><\/div><div class='clear_column'><\/div>\n\t<\/div>\n<\/div>\n<div data-id=\"group-ersatzteil\" data-orig_data_id=\"group-ersatzteil\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"ersatzteil\">\n\t\t<h2>Spare part inquiry\n\t\t<\/h2>\n\t\t<div class='content-column one_half'><\/p>\n\t\t<div class=\"margin-cf7\">\n\t\t\t<p><label>Product name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"produkt-ersatzteil\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"produkt-ersatzteil\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div><\/div>\n\t\t<div class='content-column one_half last_column'><label>Serial number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seriennummer-ersatzteil\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"seriennummer-ersatzteil\" \/><\/span> <\/label><br \/><\/div><div class='clear_column'><\/div>\n\t\t<p><label>Your spare part<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ersatzteil\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"ersatzteil\"><option value=\"No choice\">No choice<\/option><option value=\"Connection cable\">Connection cable<\/option><option value=\"Power adapter\">Power adapter<\/option><option value=\"Absorber\">Absorber<\/option><\/select><\/span> <\/label>\n\t\t<\/p>\n\t\t<p><label>Your comments<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"anmerkungen\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"anmerkungen\"><\/textarea><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"adresse\">\n\t\t<h2>Your Address\n\t\t<\/h2>\n\t\t<div class='content-column one_half'><\/p>\n\t\t<div class=\"margin-cf7\">\n\t\t\t<p><label>Street address<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"strasse-hausnummer-ersatzteil\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"strasse-hausnummer-ersatzteil\" \/><\/span> <\/label><br \/>\n<label>Postal code, City<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"plz-ort-ersatzteil\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"plz-ort-ersatzteil\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div><\/div>\n\t\t<div class='content-column one_half last_column'><label>State or Province<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bundesland-ersatzteil\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"bundesland-ersatzteil\" \/><\/span> <\/label><br \/>\n<label>Country<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"land-ersatzteil\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"land-ersatzteil\" \/><\/span> <\/label><br \/><\/div><div class='clear_column'><\/div>\n\t<\/div>\n<\/div>\n<div class=\"datenschutz\">\n\t<p><label>Please enter the following Captcha: <input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-2\" value=\"3684703249\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-2\" width=\"72\" height=\"24\" alt=\"captcha\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/wpcf7_captcha\/3684703249.png\" \/><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"captcha-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-captchar\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"captcha-2\" \/><\/span><\/label>\n\t<\/p>\n\t<p><label class=\"datenschutz\"><span class=\"wpcf7-form-control-wrap\" data-name=\"datenschutz\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"datenschutz\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">You agree that your personal information will be used in order to process your request. Find more information and cancellation notices in our <a href=\"\/datenschutz\/\">Privacy Policy<\/a>.<\/span><\/label><\/span><\/span><\/span><\/label>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row bg_color=&#8221;#222222&#8243; text_color=&#8221;light&#8221; top_padding=&#8221;50&#8243; bottom_padding=&#8221;50&#8243; class=&#8221;row-cta&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_column_text]<h2>Got any questions?<\/h2>\r\n<a class=\"button cta popmake-29733\">Contact us<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_section&#8221;][vc_column width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row bg_color=&#8221;#222222&#8243; text_color=&#8221;light&#8221; top_padding=&#8221;10&#8243; bottom_padding=&#8221;10&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row top_padding=&#8221;100&#8243; bottom_padding=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Your device is out of order and needs to be repaired? Despite the high quality standards of our manufacturers, this can unfortunately happen. We strive to process your request as quickly as possible. The entire repair process consists of the following steps:[\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_center=&#8221;true&#8221; width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row top_padding=&#8221;50&#8243; bottom_padding=&#8221;50&#8243;][vc_column el_class=&#8221;rma-formular&#8221; width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row top_padding=&#8221;50&#8243; bottom_padding=&#8221;100&#8243;][vc_column el_class=&#8221;rma-formular&#8221; width=&#8221;1\/1&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row bg_color=&#8221;#222222&#8243; text_color=&#8221;light&#8221; top_padding=&#8221;50&#8243; bottom_padding=&#8221;50&#8243; class=&#8221;row-cta&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-29411","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Repair and spare parts - Velodyne Acoustics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/velodyneacoustics.com\/en\/repair-and-spare-parts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Repair and spare parts - Velodyne Acoustics\" \/>\n<meta property=\"og:description\" content=\"[vc_row type=&#8221;full_width_section&#8221;][vc_column width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row bg_color=&#8221;#222222&#8243; text_color=&#8221;light&#8221; top_padding=&#8221;10&#8243; bottom_padding=&#8221;10&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row top_padding=&#8221;100&#8243; bottom_padding=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Your device is out of order and needs to be repaired? 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Despite the high quality standards of our manufacturers, this can unfortunately happen. We strive to process your request as quickly as possible. 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