{"id":30116,"date":"2021-05-05T23:10:25","date_gmt":"2021-05-05T21:10:25","guid":{"rendered":"http:\/\/velodyne-acoustics-wpml.local\/?page_id=30116"},"modified":"2025-03-05T16:38:13","modified_gmt":"2025-03-05T15:38:13","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/velodyneacoustics.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row type=\u00bbfull_width_section\u00bb][vc_column width=\u00bb1\/1&#8243;]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"faq\" data-id=\"54\" id=\"SR7_54_1\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_54_1-38\" data-key=\"38\">\n\t\t\t\t\t\t\t<sr7-bg id=\"SR7_54_1-38-5\" class=\"sr7-layer\"><noscript><img decoding=\"async\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/04\/slider-background-productsheets.jpg\" alt=\"\" title=\"slider-background-productsheets\"><\/noscript><\/sr7-bg>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_54_1-38-1\" class=\"sr7-layer\">Velodyne Acoustics<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_54_1-38-4\" class=\"sr7-layer\">FAQ<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_54_1-119\" data-key=\"119\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/04\/slider-background-productsheets.jpg\" data-libid=\"29104\" data-lib=\"medialibrary\" title=\"slider-background-productsheets\" width=\"0\" height=\"0\" data-dbsrc=\"Ly92ZWxvZHluZWFjb3VzdGljcy5jb20vd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDQvc2xpZGVyLWJhY2tncm91bmQtcHJvZHVjdHNoZWV0cy5qcGc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_54_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_54_1\",el:[750,750,700,600,650],type:'standard',shdw:'0',gh:[750,750,600,500,400],gw:[1240,1240,1024,778,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},googleFont:\"ignore\"});   SR7.PMH[\"SR7_54_1\"].state=true;} else if(SR7.PMH[\"SR7_54_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_54_1\"].fn,19);}};SR7.PMH[\"SR7_54_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row bg_color=\u00bb#222222&#8243; text_color=\u00bblight\u00bb top_padding=\u00bb10&#8243; bottom_padding=\u00bb10&#8243;][vc_column width=\u00bb1\/1&#8243;][vc_column_text]<a href=\"\/es\/productos\/\" class=\"sliderbar\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/03\/icon-subwoofer-white.png\" width=\"25\" height=\"25\"> Nuestros subwoofers<\/a><a class=\"sliderbar\" href=\"\/es\/experiencia\/\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/03\/icon-dealerships-white.png\" width=\"30\" height=\"30\"> Encontrar distribuidores<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row top_padding=\u00bb100&#8243; bottom_padding=\u00bb40&#8243;][vc_column width=\u00bb1\/1&#8243;][vc_column_text]<\/p>\n<h1>Preguntas frecuentes<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row bottom_padding=\u00bb100&#8243;][vc_column width=\u00bb1\/1&#8243;][vc_tta_accordion active_section=\u00bb999&#8243; collapsible_all=\u00bbtrue\u00bb][vc_tta_section title=\u00bbWho sells Velodyne Acoustics subwoofers?\u00bb tab_id=\u00bb1&#8243;][vc_column_text]Velodyne Acoustics products can be found in well-stocked specialist dealers. We carefully select \u00abour\u00bb dealers according to competence and demonstration criteria, as it is important to us that you receive not only the best possible presentation but also the best possible advice. However, Velodyne Acoustics subwoofers for the entry-level range can also be purchased directly online.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbCan I also get advice over the phone?\u00bb tab_id=\u00bb2&#8243;][vc_column_text]Of course you can. It is very important to us that you, as a customer or interested person, receive the best possible service &#8211; and of course also by telephone. Our service staff have been with the company for many years and are excellently trained &#8211; they will be happy to help you with their knowledge.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbI need a spare part. Who can I contact?\u00bb tab_id=\u00bb3&#8243;][vc_column_text]Please use our <a href=\"https:\/\/velodyneacoustics.com\/wp\/en\/repair-and-spare-parts\/\">service form<\/a> to order the spare part. We try to keep the most important spare parts in stock for years to come, so that you can enjoy your product for a long time. Currently we even stock spare parts for products that we introduced 20 years ago.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbIs Velodyne Acoustics a German company?\u00bb tab_id=\u00bb4&#8243;][vc_column_text]Velodyne Acoustics has a German-American history: the company was founded in Silicon Valley, but is now a true Hanseatic &#8211; i.e. at home in the Hanseatic city of Hamburg. The company&#8217;s headquarters are located near the airport and include product development, test studios, a service centre and logistics.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbAs an architect\/system house, I need more product data for a comprehensive A\/V integration solution.\u00bb tab_id=\u00bb5&#8243;][vc_column_text]We would be happy to support you with detailed information for project planning. Please contact our head office in the first step, you will be forwarded directly to the appropriate contact person from there.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbWhich subwoofer is right for me?\u00bb tab_id=\u00bb6&#8243;][vc_column_text]You will find comprehensive product advice on this website, and you can also call our service number +49 (0)40 238 307 880 for further information. Your Velodyne Acoustics dealer will also be happy to advise you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbI am interested in an older Velodyne Acoustics subwoofer model. Where can I find more information?\u00bb tab_id=\u00bb7&#8243;][vc_column_text]Please use the product archive for your research. You can also find old manuals and product information under Service: Manuals &amp; Downloads.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfQu\u00e9 es exactamente un subwoofer y qu\u00e9 ventajas ofrece?\u00bb tab_id=\u00bb8&#8243;][vc_column_text]Los subwoofers son altavoces especiales de baja frecuencia que sirven de apoyo a un sistema de cine en casa o a unos altavoces est\u00e9reo con graves especialmente profundos durante la reproducci\u00f3n. Esto se debe a que las bajas frecuencias que se producen simult\u00e1neamente a gran volumen requieren una superficie de diafragma especialmente grande. Para que los altavoces principales de una instalaci\u00f3n sean atractivos y no demasiado grandes, el concepto de subwoofer se ha impuesto en los cines dom\u00e9sticos. El subwoofer aprovecha el hecho de que los sonidos por debajo de unos 100 hercios apenas pueden ser localizados por el o\u00eddo humano. Por lo tanto, el subwoofer puede reproducir las frecuencias bajas de todos los canales con relativa independencia del lugar de instalaci\u00f3n y aliviar al resto del sistema.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfQu\u00e9 hay detr\u00e1s del canal LFE?\u00bb tab_id=\u00bb9&#8243;][vc_column_text]El canal LFE (Efectos de Baja Frecuencia) se utiliza en diversos sistemas multicanal como 5.1, 7.1 o incluso audio 3D para transmitir tonos graves que el o\u00eddo humano no puede localizar con precisi\u00f3n. En la mayor\u00eda de los casos, este canal est\u00e1 dise\u00f1ado para una gama de frecuencias limitada, de unos 20 a 100 hercios, lo que tambi\u00e9n permite una transmisi\u00f3n con ahorro de datos. Por ejemplo, el canal LFE se introdujo originalmente en los a\u00f1os 70 para integrar un gran subwoofer detr\u00e1s de la pantalla en un sistema en el cine. En el receptor AV, suele estar marcado como \u00abSW\u00bb para subwoofer, \u00abSub Out\u00bb o \u00abLFE\u00bb. Si se utiliza entonces el crossover del receptor AV, el subwoofer debe ajustarse a \u00abSubwoofer directo\u00bb.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfC\u00f3mo conecto el subwoofer si el amplificador no tiene toma LFE?\u00bb tab_id=\u00bb10&#8243;][vc_column_text]Los amplificadores est\u00e9reo m\u00e1s antiguos e incluso algunos modelos actuales no disponen de toma LFE ni de conexi\u00f3n de l\u00ednea para clavijas RCA. Pero incluso estos dispositivos de audio pueden conectarse f\u00e1cilmente a un woofer Velodyne Acoustics mediante terminales de altavoz. Los altavoces frontales del sistema se conectan en paralelo con el amplificador y el subwoofer. Con este tipo de conexi\u00f3n, el crossover del subwoofer elimina todas las frecuencias altas y medias y s\u00f3lo se reproducen los graves. Es importante que \u00abSubwoofer Directo\u00bb no se utilice con este ajuste.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfCu\u00e1l es la diferencia entre subwoofers pasivos y activos?\u00bb tab_id=\u00bb11&#8243;][vc_column_text]Los subwoofers pasivos son accionados por un amplificador externo o un receptor AV, por lo que funcionan como altavoces pasivos convencionales. Dado que la generaci\u00f3n de bajas frecuencias a altos niveles requiere mucha potencia, la unidad amplificadora debe estar dise\u00f1ada para ello. Los subwoofers activos son altavoces independientes con amplificador. En esta forma, se toma una carga alta del receptor AV para que el receptor o amplificador s\u00f3lo tenga que suministrar alimentaci\u00f3n a los altavoces principales y no al subwoofer.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfCu\u00e1l es la ubicaci\u00f3n ideal para un subwoofer?\u00bb tab_id=\u00bb12&#8243;][vc_column_text]La propia sala influye mucho en la calidad del sonido de baja frecuencia: Por lo tanto, lo m\u00e1s importante a la hora de colocar el subwoofer es experimentar mucho con la ubicaci\u00f3n. Las superficies reflectantes y absorbentes, la ubicaci\u00f3n de las esquinas y la forma de la sala pueden influir mucho en los graves, por lo que es casi imposible dar una respuesta general. La mejor opci\u00f3n para colocarlo es utilizar una pel\u00edcula favorita o un disco escuchado con frecuencia con graves potentes. El uso de varios subwoofers tambi\u00e9n puede ayudar en algunos casos a mejorar el sonido. Sin embargo, se recomienda m\u00e1s para usuarios avanzados y requiere mucha sensibilidad. Para empezar, sugerimos que el subwoofer se coloque entre el altavoz frontal izquierdo o derecho y el altavoz central; no en vano esta variante suele aparecer en las fotos del fabricante. Si esta posici\u00f3n no le parece satisfactoria debido al fuerte estruendo, puede continuar su b\u00fasqueda.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfQu\u00e9 hace un crossover y c\u00f3mo funciona?\u00bb tab_id=\u00bb13&#8243;][vc_column_text]El crossover de un altavoz est\u00e1 formado por una serie de componentes que dirigen la se\u00f1al de audio a trav\u00e9s de la gama de frecuencias hacia donde ofrecer\u00e1 el mejor sonido. Los peque\u00f1os tweeters de un altavoz no pueden manejar las bajas frecuencias y los grandes woofers no se mueven lo suficientemente r\u00e1pido como para reproducir con precisi\u00f3n las notas agudas. Por tanto, los crossover dividen la gama de frecuencias entre los distintos transductores. La mayor\u00eda de los crossover son circuitos anal\u00f3gicos que utilizan una combinaci\u00f3n de bobinas, condensadores y resistencias para filtrar la se\u00f1al. Pero tambi\u00e9n hay crossovers digitales que procesan las se\u00f1ales de forma a\u00fan m\u00e1s precisa y se programan con exactitud durante el desarrollo. Ambos crossover tienen en com\u00fan que a los transductores individuales de los altavoces se les asigna exactamente el rango de trabajo que pueden procesar de la mejor forma posible sin distorsi\u00f3n ni coloraci\u00f3n del sonido.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfQu\u00e9 es la frecuencia de cruce y c\u00f3mo se ajusta correctamente?\u00bb tab_id=\u00bb14&#8243;][vc_column_text]La frecuencia de crossover, tambi\u00e9n llamada frecuencia de cruce, se ajusta a una frecuencia espec\u00edfica en funci\u00f3n del sistema de altavoces. A menudo se recomiendan 80 hercios para empezar, de modo que el subwoofer pueda reproducir frecuencias por debajo de este nivel mientras filtra las frecuencias m\u00e1s altas. La mayor\u00eda de los crossovers de subwoofer son ajustables por el usuario (por ejemplo, de 50 Hz a 200 Hz en el Impact X con woofer de 10 pulgadas), por lo que puede encontrar un ajuste exacto para su sistema en casa. El objetivo del ajuste es crear una transici\u00f3n fluida entre los altavoces principales y el subwoofer, lo que en el mejor de los casos hace imposible localizar los graves en la habitaci\u00f3n. Si oye claramente que los graves proceden de la direcci\u00f3n del subwoofer cuando escucha m\u00fasica o ve una pel\u00edcula, debe ajustar la configuraci\u00f3n. Si los altavoces principales del sistema son altavoces de suelo de 3 v\u00edas con woofers grandes, tambi\u00e9n merece la pena probar una frecuencia de 60 hercios. Si, por el contrario, se trata de peque\u00f1os sat\u00e9lites o altavoces de estanter\u00eda, puede tener sentido un ajuste de 100 hercios y m\u00e1s. En este punto, es importante experimentar con m\u00fasica y fragmentos de pel\u00edculas conocidas: s\u00f3lo escuch\u00e1ndolas repetidamente se obtendr\u00e1 un resultado perfecto.<\/p>\n<p>Los receptores y preamplificadores AV modernos tambi\u00e9n tienen crossovers integrados. Esto suele ocurrir menos con los receptores est\u00e9reo. Si se utiliza un receptor en el sal\u00f3n o en el cine en casa, es aconsejable utilizar su crossover y desactivar el crossover del subwoofer. Si se utilizan ambos crossover al mismo tiempo, puede producirse distorsi\u00f3n. Por lo tanto, muchos subwoofers Velodyne Acoustics tienen un interruptor de derivaci\u00f3n, normalmente etiquetado como \u00abDirect\u00bb, \u00abSubwoofer Direct\u00bb o \u00abSubwoofer Bypass\u00bb. Este conmutador desactiva el crossover interno y el receptor AV pasa directamente la se\u00f1al procesada. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfCu\u00e1l es la ventaja de los conectores XLR?\u00bb tab_id=\u00bb15&#8243;][vc_column_text]Los subwoofers insignia de Velodyne Acoustics tambi\u00e9n tienen conectores XLR. De este modo, los modelos de la serie Digital Drive tambi\u00e9n se pueden cablear mediante una entrada XLR balanceada para se\u00f1ales LFE. Con largos trayectos de se\u00f1al, este tipo de conexi\u00f3n es menos susceptible a las interferencias que los cables RCA est\u00e1ndar. Por eso, los cables XLR se utilizan sobre todo en estudios y escenarios, pero cada vez m\u00e1s en sistemas de cine en casa o equipos de alta fidelidad.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfC\u00f3mo se ajusta el control de fase del subwoofer?\u00bb tab_id=\u00bb16&#8243;][vc_column_text]Un control de fase permite ajustar la fase de forma continua en un rango de 0 a 180 grados. Es conveniente que el subwoofer y el altavoz de suelo no est\u00e9n colocados a la misma distancia de la posici\u00f3n de escucha. Esto se debe a que la reproducci\u00f3n de tonos graves desde el subwoofer y los altavoces principales puede provocar cancelaciones en la gama de graves porque las ondas se neutralizan entre s\u00ed. Con el control de fase, es posible alinear las ondas sonoras de distintas fuentes. Este ajuste se realiza mejor de o\u00eddo desde la posici\u00f3n de referencia futura.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbWhat is the difference between the calibration system of a Velodyne Acoustics subwoofer and that of an AV receiver?\u00bb tab_id=\u00bb17&#8243;][vc_column_text]Our calibration system has been designed for the subwoofer &#8211; and thus the challenges in the low frequency range. It allows the subwoofer to be optimally adjusted to the room. This optimises the low-frequency range alone, so you can enjoy music, films and games more.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbIs it true that you build a subwoofer that can bounce?\u00bb tab_id=\u00bb18&#8243;][vc_column_text]The Velodyne Acoustics MicroVee does indeed offer so much power in such a small space that it can even bounce. But as a play partner for music, film or games, it stays in place even at high levels.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbWhat is the Velodyne Acoustics SubController App for?\u00bb tab_id=\u00bb19&#8243;][vc_column_text]Our subwoofers for demanding users allow a lot of detailed settings. In addition, they have an elaborately designed calibration system. In short: a lot of data that can be optimally displayed on a large screen. With the SubController App, we have created a user interface that allows you to control and adjust all settings. Please note that the Velodyne Acoustics SubController App is currently only compatible with selected products.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row bg_color=\u00bb#222222&#8243; text_color=\u00bblight\u00bb text_align=\u00bbcenter\u00bb top_padding=\u00bb60&#8243; bottom_padding=\u00bb60&#8243;][vc_column width=\u00bb1\/1&#8243;][vc_column_text]<\/p>\n<h2>Gu\u00eda de soluci\u00f3n de problemas<\/h2>\n<p>Antes de llevar a reparar su amplificador o subwoofer, compruebe de nuevo todos los sistemas.<br \/>\nA continuaci\u00f3n encontrar\u00e1 una sencilla gu\u00eda de soluci\u00f3n de problemas que le ayudar\u00e1.<\/p>\n<p>Tambi\u00e9n hemos incluido un art\u00edculo con mucha informaci\u00f3n sobre los subwoofers y sus caracter\u00edsticas especiales:<\/p>\n<p><a class=\"textlink\" href=\"https:\/\/www.fidelity-magazine.com\/how-to-stop-worrying-and-love-the-subwoofer\/\" target=\"_blank\" rel=\"noopener\">How To Stop Worrying And Love The Subwoofer<br \/>\nBasics and Setup Guide<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row top_padding=\u00bb50&#8243; bottom_padding=\u00bb100&#8243;][vc_column width=\u00bb1\/1&#8243;][vc_tta_accordion active_section=\u00bb999&#8243; collapsible_all=\u00bbtrue\u00bb][vc_tta_section title=\u00bbSubwoofer isn\u2019t playing\u00bb tab_id=\u00bbSubwoofer-is-not-playing\u00bb][vc_row_inner][vc_column_inner width=\u00bb1\/2&#8243;][vc_column_text]<\/p>\n<ul>\n<li>Verify that the unit is plugged in and power outlet used is active.<\/li>\n<li>Is the power switch on?<\/li>\n<li>Is the unit receiving an input signal from your source?<\/li>\n<li>Have all controls (volume, crossover, phase, etc.) been properly set?<\/li>\n<li>If the unit has been running at high levels, one of the protection circuits may be engaged.<\/li>\n<li>Has the power button been depressed on the remote?<\/li>\n<li>Make sure binding posts are tightened.<\/li>\n<li>Verify the subwoofer can produce sound. A good way to test this is to press 3-2-1 on the remote control while pointing it at the IR sensor on the subwoofer. The woofer should play the sweep tone used for Self-EQ.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][vc_column_text]If the protection circuitry is active, the unit may cycle on and off until operating parameters return to normal. Under more serious conditions, the unit may shut off completely. Normal operation should return upon cooling, but you may be required to turn the power off and then on again to reset the unit.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=\u00bbIf the bass doesn\u2019t sound loud enough to you.\u00bb tab_id=\u00bbIf-the-bass-does-not-sound-loud-enough-to-you\u00bb][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<ul>\n<li>Increase the subwoofer\u2019s VOLUME level.<\/li>\n<li>Increase the receiver\u2019s LFE or SUB OUT volume level, if it is adjustable.<\/li>\n<li>Put the subwoofer closer to a corner of your room.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=\u00bbIf the subwoofer output is distorted; intermittent or stops\u00bb tab_id=\u00bbIf-the-subwoofer-output-is-distorted-intermittent-or-stops\u00bb][vc_row_inner][vc_column_inner][vc_column_text]Der Subwoofer hat sich m\u00f6glicherweise aufgrund der Schutzschaltung abgeschaltet.<\/p>\n<ul>\n<li>Reduce the volume setting; or<\/li>\n<li>Shut the subwoofer off until normal operating conditions return.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row bottom_padding=\u00bb60&#8243;][vc_column el_class=\u00bbfaq-features\u00bb width=\u00bb1\/2&#8243;]<div class=\"single_image wpb_content_element align-center    \" data-animation=\"none\" data-delay=\"0\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/05\/icon-technician.png\" class=\"attachment-full\" alt=\"\" title=\"icon-technician\" srcset=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/05\/icon-technician.png 200w, https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/05\/icon-technician-80x80.png 80w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div>[vc_column_text]<strong>The following conditions require service by a qualified technician:<\/strong><\/p>\n<ul>\n<li>The power cord has become damaged.<\/li>\n<li>The unit does not appear to operate normally or exhibits a marked change in performance.<\/li>\n<li>The unit has been exposed to water.<\/li>\n<li>Some part of the chassis or circuitry is physically damaged.<\/li>\n<li>The cabinet has been dropped or is damaged.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column el_class=\u00bbfaq-features\u00bb width=\u00bb1\/2&#8243;]<div class=\"single_image wpb_content_element align-center    \" data-animation=\"none\" data-delay=\"0\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/05\/icon-box.png\" class=\"attachment-full\" alt=\"\" title=\"icon-box\" srcset=\"https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/05\/icon-box.png 200w, https:\/\/velodyneacoustics.com\/wp-content\/uploads\/2021\/05\/icon-box-80x80.png 80w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div>[vc_column_text]<strong>Good reasons to store your Velodyne Acoustics product packaging:<br \/>\n<\/strong><\/p>\n<ul>\n<li>Save the carton and packing materials for future use. Using other packaging for this, your unit may result in severe damage when shipping or moving. You can utilize the existing Velodyne Acoustics packaging should you ever need to move\/relocate the units or return the subwoofer to Velodyne Acoustics for service.<\/li>\n<li>To save storage space, you can flatten the box and put the other packing material in a plastic bag.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/1&#8243;]<div class=\"spacer\" style=\"height: 50px;\"><\/div>[\/vc_column][\/vc_row][vc_row bg_color=\u00bb#222222&#8243; text_color=\u00bblight\u00bb top_padding=\u00bb50&#8243; bottom_padding=\u00bb50&#8243; class=\u00bbrow-cta\u00bb][vc_column width=\u00bb1\/1&#8243;][vc_column_text]<h2>\u00bfTienes alguna pregunta? <\/h2>\r\n<a class=\"button cta popmake-29733\">Contacta con nosotras<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=\u00bbfull_width_section\u00bb][vc_column width=\u00bb1\/1&#8243;][\/vc_column][\/vc_row][vc_row bg_color=\u00bb#222222&#8243; text_color=\u00bblight\u00bb top_padding=\u00bb10&#8243; bottom_padding=\u00bb10&#8243;][vc_column width=\u00bb1\/1&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row top_padding=\u00bb100&#8243; bottom_padding=\u00bb40&#8243;][vc_column width=\u00bb1\/1&#8243;][vc_column_text] Preguntas frecuentes [\/vc_column_text][\/vc_column][\/vc_row][vc_row bottom_padding=\u00bb100&#8243;][vc_column width=\u00bb1\/1&#8243;][vc_tta_accordion active_section=\u00bb999&#8243; collapsible_all=\u00bbtrue\u00bb][vc_tta_section title=\u00bbWho sells Velodyne Acoustics subwoofers?\u00bb tab_id=\u00bb1&#8243;][vc_column_text]Velodyne Acoustics products can be found in well-stocked specialist dealers. We carefully select \u00abour\u00bb dealers according to competence and demonstration criteria, as it is important to us that you receive not only the best possible presentation but also the best possible advice. However, Velodyne Acoustics subwoofers for the entry-level range can also be purchased directly online.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbCan I also get advice over the phone?\u00bb tab_id=\u00bb2&#8243;][vc_column_text]Of course you can. It is very important to us that you, as a customer or interested person, receive the best possible service &#8211; and of course also by telephone. Our service staff have been with the company for many years and are excellently trained &#8211; they will be happy to help you with their knowledge.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbI need a spare part. Who can I contact?\u00bb tab_id=\u00bb3&#8243;][vc_column_text]Please use our service form to order the spare part. We try to keep the most important spare parts in stock for years to come, so that you can enjoy your product for a long time. Currently we even stock spare parts for products that we introduced 20 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30116","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Preguntas frecuentes | Velodyne Acoustics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/velodyneacoustics.com\/es\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes\" \/>\n<meta property=\"og:description\" content=\"Preguntas frecuentes Velodyne Acoustics products can be found in well-stocked specialist dealers. 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